Terms of Service

Last updated: 6 August 2026  ·  Effective: 6 August 2026

These terms govern your use of Clinica by iSolveX. By creating an account or using the platform, you agree to them. If you are accepting on behalf of a clinic, you confirm that you are authorised to bind that clinic.

1. The service

Clinica ("the Service") is software provided by iSolveX ("we", "us") that helps clinics manage appointments, patient records, billing, reporting and patient communication over WhatsApp, including an AI assistant that can answer patient messages and book appointments.

The Service is provided on a subscription basis. Available features depend on the package the clinic subscribes to.

2. Accounts and access

• Access is invitation-only. Accounts are created when a clinic owner or an authorised administrator invites a user; there is no public self-signup.
• You must provide accurate information and keep it current.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must tell us promptly if you suspect unauthorised access.
• Clinic owners are responsible for managing their staff's roles and permissions, and for removing access when someone leaves.

3. Subscriptions and payment

• Fees, billing period and included features are those of the package the clinic selects.
• Fees are payable in advance and, except where the law requires otherwise, are non-refundable.
• We may change pricing with reasonable prior notice; changes take effect at the next renewal.
• If payment fails or is overdue, we may suspend access until the account is brought current. Suspension does not delete data.
• Some capabilities depend on third-party costs (such as WhatsApp conversation charges and AI usage) that Meta or the AI provider bills according to their own pricing.

4. Your responsibilities as a clinic

You are the data controller for the patient data you put into the Service. You are responsible for:

• Having a lawful basis to collect and process the patient data you enter
• Providing patients with any notices and obtaining any consents your local law requires
• The accuracy of the clinical, billing and appointment data you record
• Complying with the medical, professional, record-keeping and data protection laws that apply to you
• Everything sent from your WhatsApp number, whether written by your staff or generated by the assistant

5. WhatsApp and Meta rules

Patient messaging runs on the WhatsApp Business Platform. Your use of it is additionally governed by Meta's terms, and you must comply with them:

• The WhatsApp Business Policy and WhatsApp Business Terms
• You must connect a WhatsApp Business account that you are entitled to use.
• You must not send unsolicited bulk messages. Marketing messages may go only to people who have not opted out, and must include opt-out instructions.
• You must honour opt-out requests. The Service enforces this automatically, and you must not attempt to circumvent it.
• Meta may restrict or disable a WhatsApp number that breaches its policies. We cannot overturn Meta's decisions.

6. Acceptable use

You must not:

• Use the Service unlawfully, or to send spam, harassment or deceptive content
• Attempt to access another clinic's data, or probe, scan or test the security of the platform without our written permission
• Reverse engineer, decompile or copy the Service, or resell it without our agreement
• Upload malware, or content that infringes someone else's rights
• Interfere with or place an unreasonable load on the infrastructure, including through automated scraping
• Use the Service to make automated decisions that materially affect a patient without human review

We may suspend access immediately where we reasonably believe these rules have been breached.

7. AI features

• AI output can be wrong, incomplete or inappropriate. You are responsible for reviewing it.
• Staff can take over any conversation at any time, and should do so whenever a message needs clinical or commercial judgement.
• Message content is sent to third-party AI providers for processing, as described in the Privacy Policy.
• If you supply your own AI provider key, that provider's terms also apply to your traffic and you are responsible for those costs.
• We do not warrant that AI responses will be accurate or suitable for any particular purpose.

8. Data and privacy

Our handling of personal data is described in the Privacy Policy, which forms part of these terms. In summary: you remain the controller of your clinic's data, we act as your processor, and we do not sell personal data or use patient data for advertising.

You may export your data while your subscription is active. Deletion is described in the Data Deletion page.

9. Intellectual property

• We own the Service, its software, design and branding. These terms grant you a limited, non-exclusive, non-transferable right to use it during your subscription.
• You own your clinic's data. You grant us only the licence needed to host, process and display it in order to provide the Service.
• If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

10. Availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted operation. The Service depends on third parties — including Meta, our hosting and database providers, and AI providers — and an outage or policy change at any of them can affect it. We may carry out maintenance, and will give notice of planned downtime where practical.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data or lost business opportunity, even if we were advised such damages were possible.

Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve (12) months immediately before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of the Service in breach of these terms or of applicable law, including claims by patients or regulators relating to data you entered or messages sent from your WhatsApp number.

14. Suspension and termination

• You may cancel your subscription at any time; it remains active until the end of the paid period.
• We may suspend or terminate access for breach of these terms, non-payment, or where required by law or by Meta.
• On termination your right to use the Service ends immediately. Export your data before that point.
• After termination we delete or irreversibly anonymise your data, except where we are legally required to retain it. See the Data Deletion page.

15. Changes to these terms

We may update these terms as the Service evolves. We will give reasonable notice of material changes. Continuing to use the Service after changes take effect means you accept them.

16. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman, Jordan have exclusive jurisdiction — without prejudice to any mandatory consumer rights you have where you live.

17. General

• If any provision is found unenforceable, the rest remains in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these terms without our consent; we may assign them as part of a merger or sale of assets.
• These terms, with the Privacy Policy, are the entire agreement between us regarding the Service.